Privacy Policy- ScentPlanet

 

Last Updated: [25/12/2025]

Welcome to ScentPlanet. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using the ScentPlanet website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you interact with our website, place an order, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment gateways)

b) Non-Personal Information

We may also collect non-identifiable information such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited and time spent on the website

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill orders
  • Communicate order updates and customer support responses
  • Improve our products, services, and website functionality
  • Send promotional emails or offers (only if you opt in)
  • Prevent fraud and ensure website security

3. Cookies and Tracking Technologies

ScentPlanet uses cookies and similar technologies to:

  • Enhance browsing experience
  • Analyze website traffic and performance
  • Remember user preferences

You can choose to disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share your data only with:

  • Trusted third-party service providers (payment gateways, logistics partners, analytics tools)
  • Legal authorities if required by law or to protect our legal rights

All third-party partners are obligated to maintain the confidentiality of your data.

5. Payment Security

All payments on ScentPlanet are processed through secure and trusted third-party payment gateways. We do not store or have access to your credit/debit card or UPI details.

6. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, loss, or alteration. While we strive to protect your data, no online transmission is 100% secure.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. ScentPlanet is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

ScentPlanet does not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take immediate steps to delete it.

10. Changes to This Privacy Policy

ScentPlanet reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

ScentPlanet
📧 Email: info@thescentplanet.com
📞 Phone: +91 702 58 17996
📍 Address: Thrissur,Kerala, India