Return Policy – Scentplanet India

Due to hygiene and safety standards for fragrance and personal environment products, Scentplanet does not accept returns on opened or used  Products

We only accept returns under the following conditions:

• Product damaged during shipping

• Wrong Products/Items delivered

• Leaking, defective, or manufacturing issue

• Completely different product received

How to Request a Return

To initiate a return for your Scentplanet Products order:

• Email/Whatsup us within 48 hours of delivery

• Share clear photos and an unboxing video showing the issue

• Provide your order number and contact details

Once verified, our team will approve a replacement or refund.

Refund Policy – Scentplanet   Store India

After the returned product is received and inspected:

• Refunds are processed within 5–7 business days

• Amount will be credited to the original payment method

• For Cash on Delivery (COD) orders, refund will be made via bank transfer or UPI

Shipping charges are non-refundable unless the error is from Scentplanet.

Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order

• Once your scentplanet  order is shipped, it cannot be cancelled

Non-Returnable Products

The following items are not eligible for return:

• Opened or used Products

• Products without original packaging

• Discounted, clearance, or promotional items

• Bulk fragrance sprays /Products/ Customised orders

Why Shop With Scentplanet?

At Scentplanet India, we ensure:

✔ Premium quality long-lasting air freshener sprays, Equipments and Accessories
✔ Secure packaging to prevent leakage
✔ Fast delivery across India
✔ Responsive customer support

Contact Scentplanet Support

For refund, return, or product assistance regarding your Scentplanet order in India, contact us at:

📧 info@thescentplanet.om
📞 +91 702 58 17996