Refund & Return Policy –thescentplanet.com
Welcome to Scentplanet, your trusted online store for premium air freshener sprays, room fresheners, ambient sprays, and home fragrance products & Accessories in India. We are committed to delivering high-quality fragrance products and ensuring complete customer satisfaction.
Please read our Return & Refund Policy for scentplanet products in India carefully before placing your order.
Return Policy – Scentplanet India
Due to hygiene and safety standards for fragrance and personal environment products, Scentplanet does not accept returns on opened or used Products
We only accept returns under the following conditions:
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Product damaged during shipping
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Wrong Products/Items delivered
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Leaking, defective, or manufacturing issue
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Completely different product received
How to Request a Return
To initiate a return for your Scentplanet Products order:
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Email/Whatsup us within 48 hours of delivery
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Share clear photos and an unboxing video showing the issue
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Provide your order number and contact details
Once verified, our team will approve a replacement or refund.
Refund Policy – Scentplanet Store India
After the returned product is received and inspected:
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Refunds are processed within 5–7 business days
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Amount will be credited to the original payment method
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For Cash on Delivery (COD) orders, refund will be made via bank transfer or UPI
Shipping charges are non-refundable unless the error is from Scentplanet.
Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order
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Once your scentplanet order is shipped, it cannot be cancelled
Non-Returnable Products
The following items are not eligible for return:
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Opened or used Products
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Products without original packaging
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Discounted, clearance, or promotional items
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Bulk fragrance sprays /Products/ Customised orders
Why Shop With Scentplanet?
At Scentplanet India, we ensure:
✔ Premium quality long-lasting air freshener sprays, Equipments and Accessories
✔ Secure packaging to prevent leakage
✔ Fast delivery across India
✔ Responsive customer support
Contact Scentplanet Support
For refund, return, or product assistance regarding your Scentplanet order in India, contact us at:
📧 info@thescentplanet.om
📞 +91 702 58 17996
